Support Services
Our Support Solutions
Synermatic Services offers tailored support for mission-critical facilities, covering facility management, T&C, documentation, and system analysis—ensuring reliability, compliance, and efficiency through expert solutions.
Synermatic Support
Comprehensive Support Solutions for Critical Infrastructure
From daily operations to high-stakes system readiness, our integrated services ensure your facilities run smoothly, securely and efficiently 24/7.
Our Support Services
Synermatic FM
We provide a fully integrated Facility Management service model tailored to the specific operational requirements of critical infrastructure. Through strong partnerships with our FM collaborators, we deliver high-performance and SLA-based results.
Testing and Commissioning
We ensure that all systems are installed and functioning according to design intent, performance criteria and redundancy standards. All tests are carried out in reference to ASHRAE, IEEE and Uptime Tier requirements.
CMMS On-Site Support & Training
We provide full support for our in-house Computerized Maintenance Management System (CMMS), ensuring it aligns seamlessly with each client’s unique operational needs and objectives. Our support includes:
- Onboarding & Setup – Initial system implementation.
- Customization – Adjusting features to client workflows.
- Data Migration – Importing existing maintenance records.
- Training – User training for effective system use.
- User Support – Ongoing help and issue resolution.
Our team works closely with clients to streamline maintenance activities, track assets effectively, and generate accurate reports that support better decision-making.
SOO Generation
We deliver focused Sequence of Operation (SOO) documentation for mission-critical facilities, outlining system responses during power-related failures. Our SOO covers IT load, mechanical load, and ancillary systems, detailing step-by-step actions for:
- Source A and/or B Power Failure
- Transformer (Tx) Failure
- Ring Main Unit (RMU) Failure
- Generator (Genset Catcher) Backup Activation
- Genset Failure
Each sequence supports controls programming, T&C, and emergency operations with clear operational logic for switching and failover.